Cobra Technologies is committed to providing excellent service in our business relationships, and providing excellent support for products and services is no exception. We offer an array of vehicles to provide timely support to your business problems.
Product Support
- Telephone/Email - Team Cobra staff are available for various levels of phone and email support for our products. This service is offered to both existing clients and those evaluating products via our download/trial software. Please refer to the Contact Us page for proper email and phone contacts.
- Software Maintenance/Support - Clients can purchase additional support in the form of software maintenance and/or escalated support options. Software maintenance provides free software upgrades for one or two year periods; while escalated support provides unlimited phone/email support to assist in resolving your issues.
Services Support- Telephone/Email - Team Cobra always provides reliable access to your Cobra contact via cell phones and email; as well as to discussion forums and customs QuickPlace environments. Upon request, Cobra can provide 24*7 support for your environment.
- Remote Access - Current technologies allow secure remote access tools which make remote support options very attractive. As an add-on to telephone support, many clients receive timely and effective support via Cobra remote access at a fraction of on-site support costs.
- On-Site - If telephone and remote access support prove inadequate, Team Cobra will travel onsite to provide excellent service and reliable system functionality as dictated by business needs.
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